Effective date: August 25, 2026 · Applies to purchases made through robiccon.com/store
Overview
This Refund and Returns Policy covers change-of-mind and ordering-error returns of stocked spare parts. It is separate from the Robiccon Limited Warranty, which covers defects in materials and workmanship. If your part is defective, see the Limited Warranty for warranty (RMA) handling rather than this policy.
Return window
Stocked parts may be returned within 30 days of delivery, provided they are unused, uninstalled, and in original, undamaged packaging with all included hardware and materials. Proof of purchase is required.
Items that cannot be returned
The following are non-returnable except where they arrive defective (which is handled under the Limited Warranty):
- Custom and built-to-order items, including audio interface cables and any made-to-order assemblies.
- Items that have been installed, used, modified, or damaged after delivery.
- Items returned without original packaging or with missing components.
- Items returned without a valid RMA number (see below).
Restocking fee
Approved change-of-mind returns are subject to a 15% restocking fee, deducted from the refund. The restocking fee is waived when the return is due to a Robiccon error (for example, we shipped the wrong part).
Return shipping
The customer is responsible for return shipping costs on change-of-mind returns. Robiccon covers return shipping only when the return is due to a Robiccon error or a covered warranty defect. We recommend a trackable, adequately packaged shipment; Robiccon is not responsible for items damaged or lost in transit due to inadequate packaging.
How to request a return (RMA)
- Contact Robiccon at (855) 762-4226 or support@robiccon.com with your order number and the item(s) you wish to return.
- Robiccon will issue a Return Merchandise Authorization (RMA) number. Do not ship anything back without one — unauthorized returns may be refused.
- Package the item adequately, include the RMA number, and ship it to: Robiccon, Inc., Attn: Returns (include your RMA number), 27521 Schoolcraft Rd, Livonia, MI 48150.
- Once received, Robiccon will inspect the item to confirm it qualifies (unused, complete, undamaged), then process the refund less any applicable restocking fee.
Refunds
Approved refunds are issued to the original payment method through our payment processor, typically within 5–10 business days of inspection. Original outbound shipping charges are non-refundable except where the return is due to a Robiccon error. Depending on your bank or card issuer, it may take additional time for the credit to appear.
Damaged or incorrect shipments
If your order arrives damaged or you received the wrong item, contact us within 5 business days of delivery at (855) 762-4226 or support@robiccon.com so we can make it right at no cost to you.
Questions
Call (855) 762-4226 or email support@robiccon.com.
This policy is governed by the laws of the State of Michigan.