Call us and you'll get a real technician
When something goes wrong, you reach a qualified tech on the first call — not a queue and not an automated system. Most issues get solved remotely the same day, and on-site support is available across the lower 48.
Real technician, first call. Or email support@robiccon.com.
What you get when you call
- A real technician, first call. We route you to the right expert, not a call queue.
- Same-day remote fixes. Most issues resolve remotely the same day, depending on your region.
- Nationwide on-site coverage. Available across the lower 48, with quick response in Michigan and the Midwest where we’re based.
- Backed by a Five-Year Limited Warranty on Robiccon-built equipment.
Three ways to get support
Pick the level of cover that matches how you run.
Our most popular option — unlimited remote support, staff training, and priority access to our team.
Includes: Unlimited remote support · On-site support available · Systems operation and operator training · Priority phone routing · Customer portal access.
Best for: Multi-location operators who want predictable, comprehensive cover.
Expert remote help without a full maintenance commitment.
Includes: Remote diagnosis and troubleshooting · System monitoring and adjustments · Customer portal access.
Best for: Operators who prefer to handle most things remotely.
No package, no commitment — call us when you need us.
Includes: Phone support · Remote support · On-site support available when needed.
Best for: Operators running steady who just want a number that works.
What happens when you call
- You call, a tech answers. Ring (855) 762-4226 or email support@robiccon.com — you reach a real technician, not an automated system.
- We work out what’s wrong. Most problems are identified and fixed on that first contact.
- We fix it. Remotely where possible, with training or an on-site visit scheduled if that’s what it takes.
- We check back. We follow up to make sure it’s actually resolved and you’re running clean.
Training your crew
We train your operators and staff on every system we build. Training is included with the Full Maintenance Package; with the other models it’s available as a separate engagement.
Options: remote training · on-site training · custom sessions built around how your lot actually runs.
Where we cover
- Michigan and the Midwest. Quick response on emergency on-site support — it’s where we’re based.
- Lower 48 states. On-site support available; response times vary by location and how urgent it is.
- Remote support. Nationwide, same-day in most regions.
For response times in your area, call (855) 762-4226 or email support@robiccon.com.
Your customer portal
Full Maintenance customers get the Robiccon Customer Portal. Check service history, track an open issue, or request a visit — any time, without picking up the phone.
Need support set up?
Whether you’re setting up support for the first time or moving to a fuller plan, we’ll walk you through the options.